Shipping & Delivery Policy
Effective Date: 10/07/2025
At CyberBizz Training, we primarily offer digital marketing courses and training programs. This Shipping & Delivery Policy outlines how we deliver course materials, certificates, and any physical items to our students across India and internationally.
1. Digital Course Delivery
1.1 Online Course Access
- Immediate Access: Online course access is provided immediately upon successful payment confirmation.
- Login Credentials: Course login details will be sent to your registered email address within 2-4 hours of enrollment.
- Platform Access: Students can access courses through our learning management system 24/7.
- Mobile App: Course content is accessible via our mobile application for iOS and Android devices.
1.2 Digital Materials
- PDF notes, video lectures, and digital resources are available for immediate download.
- Course recordings are uploaded within 24-48 hours after live sessions.
- Digital certificates are generated and available for download upon course completion.
- All digital materials remain accessible for 12 months from the course completion date.
2. Physical Item Shipping
2.1 Items Subject to Shipping
- Physical course completion certificates (upon request)
- Printed course materials and handbooks
- Branded merchandise and welcome kits
- Workshop toolkits and promotional materials
2.2 Shipping Coverage Areas
- Domestic Shipping: We ship to all major cities and towns across India
- International Shipping: Available to USA, Canada, UK, Australia, and select countries
- Remote Areas: Delivery to remote locations may take additional 2-3 business days
3. Delivery Timeframes
3.1 Domestic Delivery (India)
- Metro Cities: 3-5 business days
- Tier 2 Cities: 5-7 business days
- Rural Areas: 7-10 business days
- Express Delivery: 1-2 business days (additional charges apply)
3.2 International Delivery
- USA & Canada: 7-14 business days
- UK & Europe: 10-15 business days
- Australia & New Zealand: 12-18 business days
- Other Countries: 15-21 business days
4. Shipping Costs
4.1 Domestic Shipping Charges
- Standard Delivery: ₹99 for orders below ₹1,000
- Free Shipping: On course enrollments above ₹15,000
- Express Delivery: ₹299 (1-2 business days)
- Certificate Shipping: ₹149 per certificate
4.2 International Shipping Charges
- Standard International: $25-$40 depending on destination
- Express International: $50-$80 depending on destination
- Certificate Shipping: $15 per certificate
5. Order Processing
5.1 Processing Time
- Physical items are processed within 1-2 business days after order confirmation.
- Custom certificates may require 3-5 business days for processing.
- Bulk orders (10+ items) may require 5-7 business days for processing.
5.2 Order Tracking
- Tracking information will be sent via email and SMS once the order is shipped.
- Students can track their orders using the tracking number provided.
- Real-time updates are available through our courier partner's website.
6. Delivery Guidelines
6.1 Address Requirements
- Provide complete and accurate delivery address including PIN code.
- Include landmark details for easier location identification.
- Ensure someone is available to receive the package during business hours.
- Address changes are not possible once the order is shipped.
6.2 Failed Delivery Attempts
- Courier partners will make up to 3 delivery attempts.
- After failed attempts, packages will be held at the local courier office for 7 days.
- Students will be notified via phone and email for package collection.
- Unclaimed packages will be returned to CyberBizz Training.
7. Damaged or Lost Packages
7.1 Damaged Items
- Report damaged items within 48 hours of delivery.
- Provide photos of the damaged package and items.
- We will arrange for replacement or refund as appropriate.
7.2 Lost Packages
- If a package is lost in transit, we will investigate with the courier partner.
- Replacement items will be sent at no additional cost after investigation.
- Investigation process may take 7-10 business days.
8. Special Delivery Services
8.1 Certificate Delivery
- Physical certificates are printed on high-quality paper with official seals.
- Certificates are shipped in protective packaging to prevent damage.
- Digital certificates are always available as a backup option.
8.2 Bulk Orders
- Corporate training materials can be shipped in bulk to company addresses.
- Special packaging and handling available for large orders.
- Dedicated account manager for bulk shipping coordination.
9. Contact Information
For shipping and delivery inquiries, please contact us:
10. Policy Updates
We reserve the right to modify this Shipping & Delivery Policy at any time. Changes will be effective immediately upon posting on our website. We recommend checking this policy periodically for updates.
Note: Shipping times may vary during peak seasons, festivals, or due to unforeseen circumstances such as natural disasters or courier service disruptions. We will communicate any delays promptly to affected customers.